Privacy Policy

At Lumin Flow, we prioritize the sovereignty and security of your data. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website and services.

1. Information We Collect

We collect information that you provide directly to us, such as when you book a consultation, subscribe to our newsletter, or contact us for support. This may include:

• Contact information (name, email address, phone number).
• Company information (job title, company name).
• Any other information you choose to provide in your communications.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services.
• Process your requests and bookings.
• Send you technical notices, updates, security alerts, and support messages.
• Communicate with you about products, services, offers, and events.

3. Data Sovereignty & Security

Our core value is data sovereignty. Unlike traditional SaaS providers, our deployment model often involves processing data within your own infrastructure (on-premise or private cloud). For data that we do handle directly (such as website inquiries):

• We use industry-standard security measures to protect your information.
• We do not sell your personal data to third parties.
• We minimize data retention to what is strictly necessary.

4. Cookies and Tracking

We use cookies to analyze website traffic and improve your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. For more details, please see our Cookie Policy.

5. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or delete the information we hold about you. To exercise these rights, please contact us.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at start@lumin-flow.eu.