ALL AGENTS NOMINAL1,243 TICKETS TODAY94% AUTO38S MHT
CHANGELOG · v1.4BERLIN / SF · MAY ’26
FIELD NOTES · BLOG · MAY 2026

Notes from operations that ship.

Posts on building agents, running ops, and the receipts that hold it all together. Slow journal. No SEO churn.

FEATURED
ESSAY · 12 MIN · 12 MAY 2026

The receipt is the unit of trust.

Why we built Lumin around a signed receipt for every agent action, what that forces in the architecture, and how to think about it as an ops leader.

AS
Anna Sørensen · CEO
ALL POSTS · 9
AllEngineeringOperationsDesignCustomerChangelog
ENGINEERING
Caching at the right level
Mikael K.9 May · 8 min
OPERATIONS
Nine in ten tickets: what the tenth one teaches.
Anna S.5 May · 6 min
DESIGN
Designing on paper for a software product
Jin N.1 May · 11 min
CUSTOMER
How Northgate cut MHT from 11m to 38s
Eva M.26 Apr · 9 min
ENGINEERING
Why our receipts are SHA-256 chained
Renata T.20 Apr · 12 min
POSITIONING
Why operator-grade beats AI-grade.
Anna S.14 Apr · 8 min
CHANGELOG
v1.4 · sub-agents, voice intake, audit export
Lumin10 Apr · 4 min
INTERVIEW
A dispatcher's day, before and after
Eva M.2 Apr · 14 min
ENGINEERING
Open-sourcing the receipt schema
Mikael K.25 Mar · 6 min