FIELD NOTES · BLOG · MAY 2026
Notes from operations that ship.
Posts on building agents, running ops, and the receipts that hold it all together. Slow journal. No SEO churn.
ALL POSTS · 9
AllEngineeringOperationsDesignCustomerChangelog
ENGINEERING
Caching at the right level
Mikael K.9 May · 8 min
OPERATIONS
Nine in ten tickets: what the tenth one teaches.
Anna S.5 May · 6 min
DESIGN
Designing on paper for a software product
Jin N.1 May · 11 min
CUSTOMER
How Northgate cut MHT from 11m to 38s
Eva M.26 Apr · 9 min
ENGINEERING
Why our receipts are SHA-256 chained
Renata T.20 Apr · 12 min
POSITIONING
Why operator-grade beats AI-grade.
Anna S.14 Apr · 8 min
CHANGELOG
v1.4 · sub-agents, voice intake, audit export
Lumin10 Apr · 4 min
INTERVIEW
A dispatcher's day, before and after
Eva M.2 Apr · 14 min
ENGINEERING
Open-sourcing the receipt schema
Mikael K.25 Mar · 6 min