Their agents are doing the work.
SME, mid-market, and enterprise operations teams across logistics, finance, and customer ops — running on Lumin, shipping receipts every day.
From 11 minutes to 38 seconds, per ticket.
Northgate runs 1,243 tickets a day across 18 dispatchers. Before Lumin, mean handling time was 11 minutes. After 8 weeks, 94% are auto-handled by the Freight Intake agent at 38 seconds each. The other 6% — exceptions — still land in the dispatcher’s queue, but with the full thread + a receipt.
What it looks like, in practice.
Freight Intake agent: 94% auto-handled, dispatchers freed to chase exceptions.
Quote + Book agents pick the carrier, post to TMS, email back — in 38 seconds median.
Compliance Sweep matches AP/AR with the same finger-trace your auditor would. Receipts attached.
Triage agent answers in-tone, refunds within policy, hands off the hard ones with the thread + receipt.
Intake agent parses email, posts to TMS, replies in-thread — dispatchers see only the exceptions.