Carriers and shippers email lanes all day. Each one needs three numbers: rate, equipment, ETA.
→ AGENT HANDLESQuote, book, dispatch. Posted to your TMS.
Lumin lives in the inbox and the phone. It quotes loads, books carriers, posts to your TMS, and emails the customer back — all in your tone, all with receipts.
What your team actually does.
An operator's day is one inbox + ten browser tabs. Lumin reduces that to one screen, and most of it doesn't need a human at all.
Once a load is confirmed, the right carrier needs to be picked + dispatched within margin.
→ AGENT HANDLESRate confirmations, BOLs, PODs. All paper, all need to land in the TMS within the hour.
→ AGENT HANDLESLate carriers, missing POD, partial fills. Your dispatcher's actual job.
→ STAYS HUMANFreight Intake, step by step.
Where your logistics work actually lives.
Most logistics work arrives on email, phone, and EDI — and has to land in the TMS within minutes. Lumin speaks both languages natively.
“It's not the AI we doubted — it's the receipt. Lumin is the first thing our auditors didn't have to argue with.”
The questions logistics leaders ask.
01Does it work with my TMS?
McLeod, MercuryGate, Aljex, AscendTMS, Tai, Turvo, Trimble, FreightPath, NetSuite, SAP — all native. Anything else via REST + webhook.
02Can it pick the carrier or just suggest one?
Both, your call. Default is suggest + auto-book if margin ≥ X%. Above the cap, it asks the dispatcher. Every decision is in the receipt.
03What about EDI?
Native X12 (204, 990, 214, 210) and EDIFACT. Drop-ins via SFTP or AS2. We map to your trading partner specs in onboarding.
04Phones, really?
Yes — voice agent for carriers calling in. Same brain, same receipt, transcripts attached.